Privacy Policy
Plain-language summary. SoulMateAI is an AI character creation, chat, and image-generation service intended only for adults aged 18 or older. We process account information, content you create or upload, device and diagnostic information, and transaction records to provide and secure the service. Google and other service providers may process analytics, crash, messaging, advertising, attribution, authentication, and payment information on our behalf.
We do not receive your full payment-card details or your Google password. You may request deletion in the app or through our account deletion page.
1. Who we are and scope
This Privacy Policy explains how Naveed8 ("we," "us," or "our"), the developer and operator of the SoulMateAI Android application and related services (collectively, the "Service"), collects, uses, shares, retains, and protects information.
This Policy applies to SoulMateAI, its Honey application programming interface and backend services, and the web pages that link to this Policy. Third-party services have their own privacy notices, as described below.
2. Information we collect
| Category | Examples | Why we process it |
|---|---|---|
| Account and authentication | Email address; authentication credentials; account/user ID; login provider; Google ID token and associated account claims made available by Google; guest-device identifier (Android ID); access and refresh tokens. | Create and secure accounts, authenticate users, maintain sessions, prevent abuse, recover accounts, and provide customer support. We do not receive your Google password. |
| Profile and preferences | Nickname, profile image, gender selection, age or adult-eligibility confirmation, language, content settings, favorites, and membership status. | Display and personalize the Service, enforce eligibility and safety settings, and provide membership benefits. |
| User content and communications | Chat messages; AI prompts and responses; character names, descriptions, personas, greetings, dialogue examples, and visibility settings; images you select and upload; generated images and moments; feedback, reports, descriptions, attachments, and support contact details. | Provide chat and generative-AI features, save conversation history, create or publish characters, generate images, moderate content, investigate reports, enforce our rules, and respond to support requests. |
| Device, network, and attribution | Android ID; IP address and approximate location derived from IP; IP/ASN information; device name and model; operating system and app version; language, time zone, country and SIM country; VPN status; network status; Firebase Cloud Messaging token; Google Play Install Referrer information. | Operate the Service, route and secure connections, detect fraud and abuse, deliver notifications, troubleshoot problems, understand installation sources, and comply with regional requirements. |
| Purchases and subscriptions | Product ID, order ID, purchase token/receipt, transaction ID, price/currency, purchase and delivery status, membership level, subscription state, and renewal information. | Initiate, verify, deliver, restore, and support purchases and subscriptions; prevent fraud; maintain accounting records. Google Play processes payment-card details; we do not receive full card numbers. |
| Usage, advertising, and diagnostics | App-instance and installation identifiers, feature interactions, session and engagement information, ad interactions, advertising identifier where available, consent/device advertising settings, crash logs, stack traces, performance and diagnostic information. | Analyze and improve the Service, diagnose crashes, measure campaigns, show and measure rewarded ads, prevent invalid traffic, and protect users and the Service. |
We may infer general interests or preferences from your use of the Service to personalize features. We do not intentionally collect precise GPS location, contacts, call logs, SMS content, or raw biometric data. Android or Google Credential Manager may use device biometrics locally to confirm a credential; SoulMateAI does not receive your fingerprint, face template, or other raw biometric identifier.
Photo access is initiated through the Android system picker. We receive only the files you select for upload, rather than unrestricted access to your entire photo library.
3. How we collect information
- From you: when you register, sign in, edit a profile, chat, create content, upload a selected image, make a purchase, submit feedback, or report content.
- Automatically: from the app, device, network connection, our servers, and integrated software development kits when you install or use the Service.
- From third parties: such as Google Sign-In, Google Play, Firebase, Google Mobile Ads, attribution providers, and other service providers.
- From other users: if another user reports content or interacts with content you made public.
4. How we use information
We use information to:
- provide, maintain, personalize, and improve SoulMateAI;
- authenticate users and maintain account sessions;
- process prompts and selected content to generate AI text or images;
- store and synchronize chats, generated content, characters, favorites, and settings;
- verify purchases, grant digital items or membership access, restore entitlements, and manage subscriptions;
- send service, account, moderation, and optional promotional notifications;
- measure usage, installations, campaigns, ads, reliability, and performance;
- detect, investigate, and prevent fraud, abuse, unsafe content, security incidents, and policy violations;
- answer support requests, process reports, and enforce our terms;
- comply with law and protect the rights, safety, and property of users, the public, and the Service.
5. AI processing, user content, and public content
Prompts, chat context, character settings, and images you choose to submit may be processed by automated systems and AI infrastructure to provide the requested output. They may also be reviewed by automated safety systems and, when necessary, authorized personnel or service providers for abuse prevention, moderation, support, and quality assurance.
Do not submit confidential information, government identifiers, payment-card data, health information, or images and personal data of another person unless you have a lawful right and their permission. AI output may be inaccurate and should not be treated as professional advice.
If you choose to publish a character or other content, the profile information and content marked public may be visible to other users. Content kept private is used to provide your account features and is not intentionally made public, although it may still be processed by our service providers as described in this Policy.
6. Analytics, messaging, advertising, attribution, and payments
SoulMateAI includes Google Firebase services for analytics, app-instance management, crash reporting, remote configuration, and cloud messaging. These services may collect app-instance identifiers, device/app information, usage events, tokens, crashes, and diagnostic information.
SoulMateAI uses Google Mobile Ads to provide rewarded advertising. Google may process advertising identifiers, device and network information, approximate location, ad interactions, and fraud/diagnostic signals. Ads may be personalized or non-personalized depending on applicable law, your consent choices, Google settings, and device settings. You can reset or delete the device advertising identifier and adjust ad privacy settings through Android and your Google account.
We use the Google Play Install Referrer to understand installation and campaign sources. Google Play Billing processes purchases and subscriptions. We receive transaction identifiers and entitlement information but not your full payment-card details.
The app also includes Meta/Facebook Core and App Links components for link and app-service functionality. Depending on configuration and use, Meta may process device, app, and interaction information under its own policy.
7. When we disclose or share information
We may disclose information:
- To service providers and processors that host our systems, deliver AI functionality, authenticate users, store or transmit content, analyze usage, report crashes, deliver notifications, process purchases, provide advertising, prevent fraud, moderate content, or support users. They may process information only for contracted services and subject to applicable obligations.
- To other users and the public when you deliberately publish a profile, character, image, or other content, or when sharing is necessary for an interaction you request.
- For legal and safety reasons when reasonably necessary to comply with law, lawful process, enforce our agreements, investigate abuse or security issues, or protect rights and safety.
- In a business transaction such as a merger, financing, acquisition, reorganization, or sale of assets, subject to appropriate confidentiality and notice requirements.
- With your direction or consent.
We do not sell personal information for money. Advertising-related disclosure to Google or other advertising providers may be considered a "sale," "sharing," or targeted advertising under some privacy laws. Where those laws apply, we provide the controls or consent mechanisms they require.
8. Legal bases for processing
Where laws such as the GDPR or UK GDPR apply, we rely on one or more of the following legal bases:
- Contract: processing needed to provide the Service, account, content, purchases, subscriptions, and requested support.
- Legitimate interests: securing and improving the Service, measuring performance, preventing fraud and abuse, and supporting users, where those interests are not overridden by your rights.
- Consent: where required for personalized advertising, optional communications, or other specific processing. You may withdraw consent prospectively.
- Legal obligation and vital/public interests: complying with law, preserving records, responding to lawful requests, and protecting people and the Service.
9. Data retention
We retain information only for as long as reasonably necessary for the purposes described in this Policy. Retention depends on the type of data, whether your account remains active, feature requirements, safety and fraud risks, dispute resolution, contractual commitments, and legal, tax, accounting, or regulatory obligations.
- Account, profile, chats, characters, uploaded/generated content, and related records are generally retained while your account is active or until you delete them or request account deletion.
- Support, feedback, moderation, and security records may be retained as needed to resolve issues, enforce rules, and prevent repeated abuse.
- Purchase and transaction records may be retained for financial, fraud-prevention, audit, and legal requirements even after account deletion.
- Crash, analytics, advertising, and attribution information is retained according to our configured settings and the applicable provider's retention controls.
- Deletion from encrypted backups may occur on a delayed backup-rotation schedule. Until deleted, backup data is isolated from ordinary use.
When retention is no longer required, we delete or de-identify the information.
10. Account and data deletion
You can request deletion in either of these ways:
- In the app: open SoulMateAI → Settings → Delete Account, then confirm.
- Outside the app: follow the instructions on our SoulMateAI Account Deletion page. You do not need to reinstall the app to use this method.
We may ask for reasonable verification to protect your account. Account deletion removes or de-identifies account-linked content unless retention is required for security, fraud prevention, financial records, dispute resolution, or law. Deleting SoulMateAI does not by itself cancel an active Google Play subscription; cancel it separately in Google Play to prevent future renewal.
11. Your choices and privacy rights
Depending on your location, you may have rights to access, correct, delete, restrict, object to, or receive a portable copy of personal information; withdraw consent; opt out of targeted advertising or certain sharing; and appeal or complain to a data protection authority.
You may:
- edit available profile information and content in the app;
- delete conversations, generated content, characters, or your account where those controls are provided;
- disable notification permission in Android settings;
- change Android and Google advertising privacy settings;
- cancel a subscription through Google Play;
- contact us at nowfiberltd@gmail.com for a privacy request.
We will not discriminate against you for exercising applicable privacy rights. We may need to verify your identity and may decline or limit a request where permitted by law.
12. Security
We use reasonable administrative, technical, and organizational measures designed to protect information, including access controls, encrypted network transport for production services, authentication controls, logging, and restricted service-provider access. No system is completely secure, and we cannot guarantee absolute security. You are responsible for protecting your credentials and device and for notifying us if you suspect unauthorized access.
13. International data transfers
We and our providers may process information in countries other than where you live. Where required, we use recognized transfer mechanisms and safeguards, such as adequacy decisions, standard contractual clauses, or equivalent contractual and technical protections.
14. Adults only
SoulMateAI is intended only for people aged 18 or older and is not directed to children. We do not knowingly collect personal information from anyone under 18. If you believe a person under 18 has provided information, contact us so we can investigate and delete it as appropriate. We may take reasonable steps to verify adult eligibility.
15. Third-party privacy information
- Google Privacy Policy
- Firebase Privacy and Security
- How Google uses information for advertising
- Meta Privacy Policy
Links to third-party sites are provided for convenience. Their practices are governed by their own notices and controls.
16. Changes to this Policy
We may update this Policy as our Service, providers, or legal obligations change. We will publish the updated version here, revise the "last updated" date, and provide additional notice where required. Material changes apply prospectively unless law permits otherwise.
17. Contact us
For privacy questions, complaints, or rights requests, contact:
Naveed8
Email: nowfiberltd@gmail.com
If applicable in your jurisdiction, you may also contact your local data protection authority.